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NBI - DevOps - IT Support Engineer

Job Seekers Ireland IT Telecoms

Job Summary

  • Dublin
  • Permanent
  • 1427
  • Jan 22, 2021
  • Competitive
Job Description

We are looking for a DevOps Engineer to help support functional systems (BSS/OSS Platforms) that improve customer experience.


The National Broadband Plan (NBP) is the largest ever telecommunications project undertaken by the Irish State. It aims to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.

The NBP will ensure that all people and businesses in the Intervention Area have access to a modern and reliable broadband network, capable of supporting the communications, information, education and entertainment requirements of current and future generations.

The network will be designed, built and operated by National Broadband Ireland, using a combination of State subsidy and commercial investment. It will make its services available to all of the rollout area, which accounts for 23% of the population in about approximately 537,000 homes, farms, schools and businesses.

Key Objectives / Accountabilities:

We are looking for a DevOps Engineer to help support functional systems (BSS/OSS Platforms) that improve customer experience.

DevOps Engineer responsibilities include supporting AWS serverless products and COTS products, identifying production issues and supporting integrations that meet customer needs. If you have a background in AWS serverless functions and are familiar with low code environments we'd like to meet you.

Ultimately, you will execute and automate operational processes fast, accurately and securely.

Key Responsibilities:

  • Implement integrations & solutions requested by customers

  • Deploy updates and fixes

  • Provide Level 2 technical support

  • Build tools to reduce occurrences of errors and improve customer experience

  • Support software to integrate with internal back-end systems

  • Investigate and resolve technical issues

  • Develop scripts to automate visualization

  • Design procedures for system troubleshooting and maintenance

* Taking ownership of Helpdesk reported application issues and conducting problem analysis and replication, solution identification and implementation

  • Liaise with developers/suppliers of systems

  • Assist in the production of acceptance criteria and conducting of tests

  • Conducting training sessions and workshops with department colleagues

  • Provide secondary support for other applications within the office

Knowledge & Experience:

  • Work experience as a DevOps Engineer or similar software engineering role

  • Good knowledge of AWS services

  • Working knowledge of databases, SQL, JSON, Javascript, Unix skills (RedHat)

  • Problem-solving attitude

  • BSc in Computer Science, Engineering or relevant field

  • Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values.

Morgan McKinley is working in partnership with National Broadband Ireland.