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Mortgage Service Specialist

Job Seekers Ireland Financial Services Financial Services

Job Summary

  • Dublin South
  • Permanent
  • BBBH824396
  • Aug 04, 2022
  • €30k - €40k
Job Description

Are you looking to progress your career in Finance working with a well known Financial Institution who are offering work from home roles?

We are currently recruiting for Mortgage Service Specialists for a well known financial institution based in South Dublin/ Kilkenny Area(s). This opportunity would allow you to work as part of a busy team dealing with inbound and outbound calls from customers, supporting them in all aspects of their queries. You'll be a key player in completing quality retention conversations and help to identify new business opportunities

Duties Include:

  • Going above and beyond to provide excellent customer service.
  • Always putting the customer first.
  • Be motivated to perform to the highest standard.
  • Be able to work as part of a team.
  • Adhere to all internal and external regulations.
  • Positive attitude.
  • Identify new business opportunities.
  • Be interested in continuously learning and developing.
  • Liaise with other teams/ departments.
  • Prevent potential switchers, reducing out of course redemptions from the Banks existing mortgage book through strong retention conversations.
  • Other adhoc duties.

Key Requirements:

  • QFA is desirable, however those who have APA Loans and Regulations will be considered if they are committed to obtaining their QFA.
  • Experienced in MS Office including MS Word and Excel

Desirable skills/experience:

  • 3 rd level qualification desirable
  • Experience in customer service, sales or frontline support role
  • Proven financial services experience
  • A strong customer focus
  • Excellent interpersonal skills including communication both written and verbal
  • Demonstrated an ability to deliver on the expectation of your role
  • Demonstrated capability to put the customer first in every interaction
  • Ability to take ownership and follow up on customer queries
  • Enthusiasm to adapt quickly in an fast paced, changing environment
  • Excellent Communication Skills

Benefits:

  • Pension Scheme
  • 23 days annual leave plus bank holidays
  • Taxsaver & cycle to work schemes
  • Fee free banking & preferential rates on loans and other bank products
  • Holiday and Insurance funds - similar to interest free loans re-payable through salary sacrifices
  • Award winning learning and development platform - free access to thousands of courses and learning pathways
  • Group Education Scheme

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

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Margaret Ormond
  • Talent Acquisition Specialist | Financial Services Recruitment
  • 353 (0) 1 6652222
  • mormond@morganmckinley.com