Integrity Operations Specialist - EMEA

Job Description

Our client is the leading company in the home-sharing market and are looking for an experienced Integrity Operations Specialist to join their Trust Organisation - 11 Month Contract

Integrity Operations Specialist - EMEA

Our client is looking for a brilliant, full ­time Account and Content Integrity Specialist professional to join their Trust Organisation. As a part of the Account and Content Integrity team, you will be responsible for identifying fraudulent online behaviours while connecting with their community. You will be working closely with Risk Product and other stakeholders to provide feedback and improve their models as well as focusing on analysing online patterns and trends in order to prevent any future bad contacts.

Duties and Responsibilities:

Educating users on how to maintain security and safety while using our cleint responsibly

Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations

Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team

Investigate complex situations and potential fraud surfaced in high volume queues

Demonstrate ability to comprehensively document investigations

Understand their risk systems and investigate account patterns through data analysis

Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.

Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities; work with senior members of the team and cross-functional groups to ensure these recommendations are executed

Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task

Maintaining high levels of confidentiality while performing investigations

Demonstrate great judgement and be open to sharing what you know with others

Skills:

Role Requirements:

• 1- 2 years of experience within Risk, Fraud prevention or Trust and Safety
• Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays. Shifts may include evening or early morning hours
• Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner. Ability to balance fraud prevention alongside a positive customer experience
• Solution and outcome-oriented
• Strong investigative ability, internet research, organisational, and analytical skills
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviours
• Desire to work in a fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies
• Ability to remain calm in time sensitive situations; able to prioritise and respond to user and cross-­functional team needs
• Ability to analyse data for patterns and detail oriented:­
• SQL or equivalent experience with other coding languages is a plus
• Experience with customer ticketing systems, queues
• English fluency; both spoken and written; Mandarin proficiency is a plus.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.