Customer Service Supervisor - Manufacturing Industry

Job Description

Are you a highly motivated and experienced Customer Service Supervisor who thrives in a collaborative environment? Would you love the opportunity to drive team performance while providing exceptional

Are you a highly motivated and experienced Customer Service Supervisor who thrives in a collaborative environment? Would you love the opportunity to drive team performance while providing exceptional customer service? If so, we have an exciting opportunity for you!

My client is a leading Cork-based manufacturing who collaborates with global mulitnationals. They are seeking a skilled Customer Service Supervisor to join their dynamic team. As the Customer Service Supervisor, you will play a crucial role in ensuring the highest level of customer satisfaction and driving the performance of the customer service team.

Location: Ringaskiddy (fully onsite role)

Salary : €38,000+ DOE

Responsibilities:

• Lead and manage a team of customer service representatives, providing guidance, coaching, and support to ensure high-quality customer interactions.
• Develop and implement strategies to improve customer service efficiency and effectiveness, including the establishment of service level agreements (SLAs), key performance indicators (KPIs), and metrics.
• Collaborate with cross-functional teams, including sales, production, and logistics, to ensure seamless coordination of customer service operations.
• Monitor and analyse customer service performance data, identify areas for improvement, and implement action plans to optimize customer satisfaction.
• Act as the primary point of contact for escalated customer inquiries or complaints, ensuring prompt and effective resolution.
• Foster a collaborative and positive team environment, promoting a customer-centric culture and providing opportunities for professional development and growth.
• Stay up-to-date with industry trends and best practices in customer service, implementing innovative solutions to enhance the customer experience.
• Prepare regular reports and presentations for senior management, highlighting key performance metrics and recommending process improvements.

The successful candidate will have;

• Proven experience as a Customer Service leadership position
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Sound knowledge of customer service principles and practices, including SLAs, KPIs, and metrics.
• Analytical mindset, with the ability to gather and interpret data to drive performance improvements.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Problem-solving and decision-making skills, with the ability to handle challenging situations effectively.
• Flexibility to adapt to changing business needs and requirements.

Please send your CV today to hear more about this fantastic opportunity!

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

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