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Custody Client Specialist

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Job Summary

  • Dublin
  • Permanent
  • BBBH835186
  • Nov 24, 2022
  • Competitive
Job Description

Morgan McKinley is delighted to be partnering with a leading global bank who are seeking to recruit a Custody Client Services Specialist for their Dublin office.

Morgan McKinley is delighted to be partnering with a leading global bank who are seeking to recruit a Custody Client Services Specialist for their Dublin office.

Role

  • Monitor and address all client queries and ensure response accuracy in a timely manner

  • Manage and monitor client queries in a query management system and escalate any client dissatisfaction to senior management

  • Identify process improvement opportunities and communicate to management for consideration

  • Ensure SLA's turnaround time in responding to all client inquiries received by telephone, emails, and other means.

  • Proficient in handling urgent and escalation cases and manage client & internal team expectations

  • Provide proactive client service experience to the firms domestic and international clients

  • Preparation of monthly/weekly summary of query analysis and investigate any issues

  • Notify Team Lead of potential or actual risk/issue events

  • Assist with BRD reviews, system testing ,process improvement projects and participate in cross-training sessions

  • Understand key metrics for the team and provide support in preparation of weekly/monthly service reports and MIS for KPI reporting

Requirements

  • Strong Leaving Certificate or combination of education and experience

  • Have strong knowledge and experience working with the Custody Business and products (Settlement, Asset Servicing, Cash/FX & Tax)

  • Experience in a Customer Service Role

  • Experience in managing urgent and escalation cases and client and internal team expectations

  • Proficient knowledge of English (spoken and written)

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

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Consultant Details

Consultant Details

Aaron Cunningham
Aaron Cunningham
  • Consultant | Financial Services Recruitment