Business Application Support - Service Desk Administrator

Job Description

Public Sector client with Hybrid working is looking for a Service Desk Administrator for a 12 month contract role. ITL qualification is a plus

Our Public Sector client is looking for a Service Desk Administrator for a 12 month contract role.

Our client has an immediate requirement for a professional who has worked in a technical service desk environment, the successful candidate will form part of a 10 person team in a busy and dynamic environment.

This Business Application Support - Service Desk Administrator will support the organization and its clients through the provision of technical support services to a variety of business applications.

Responsibilities:

• Become point of contact to internal user and client queries via phone and email.
• Be accountable for issues and requests, provide helpful friendly support, and advice to resolve business application issues
• Troubleshoot, resolve and escalate requests as required.
• Liaise with the internal IT department and external service providers as required.
• Log and monitor all requests through the IT Helpdesk software.
• Support the business needs to meet and exceed SLAs.
• Monitor the escalation of incidents and problems. Communicate updates to affected parties in a timely fashion.
• Notify where improvements in procedures and technologies are needed.
• Contribute to processes and procedures improvement relating to the Operations department.
• Manage user access and security requests in-line with procedures.
• Business user and other stakeholder liaison.
• Concise and timely status reporting.
• Support and own new business change requests when necessary.

Requirements:

• Communication - ensuring the business is kept up to speed with the service and resolution of all problems and incidents.
• Problem Solving - ability to troubleshoot and use initiative to solve complex issues.
• Teamwork - A strong team player is essential.
• Third level related Qualification.
• ITIL qualifications would be beneficial (Incident, Problem and Change management).
• Project Management - Ability to contribute, test and support new application developments.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.