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Associate Client Services Manager

Job Seekers Ireland Financial Services Financial Services

Job Summary

  • Dublin City Centre
  • Contract
  • BBBH800124
  • Nov 25, 2021
  • Competitive
Job Description

Morgan McKinley are delighted to be partnering with a leading Investment Management company located in Dublin , Ireland.

The Role:

  • Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Support clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
  • Applies intermediate problem solving skills, experience and judgement to analyze information.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverage a good understanding of broader BNY Mellon services and offerings.
  • Monitor client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
  • Use knowledge of client issues and needs to contribute to business development efforts.
  • Participate in internal activities and initiatives designed to improve the client experience. * Recommend process improvements.
  • May have people management responsibilities in some geographies.
  • Provide guidance to less experienced team members.
  • Support multiple, moderately complex client accounts. Experience & Qualifications: What we are looking for:

Experience:

  • Bachelors degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.
  • Sound technical knowledge of structured finance products including CDO/CLO (Collateralised Debt/Loan Obligations) and Credit Funds would be an advantage

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

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Consultant Details

Consultant Details

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Rachel Watters
  • Consultant | Financial Services Recruitment
  • 353 (0) 1 4321555
  • rwatters@morganmckinley.com