Seeking to speak to bilingual candidates with a strong Customer Service background for an exciting project with a multinational organization!
Title: PAGE ADMIN SUPPORT ANALYST (language requirement)
Level: Agent Level
Language: French / Polish / Italian / Arabic /German /Hebrew
Industry: Information Technology
Salary: negotiable plus benefits
Location: Dublin Centre
Seeking to speak to bilingual candidates with a strong Customer Service background and a good understanding of social media campaigns and pages for an exciting role with a global tech organization.
The ideal candidate will be working closely with the Sales and Account Management departments as well as external clients.
Provide high quality Customer Support up to the company standards and according to policies and procedures
Provide technical and troubleshooting support for all requests
Review requests from page administrators needing assistance
Ensure Policy Enforcement on all supported workflows.
Identifying trends of abuse that highlight gaps in policies
Review user generated content and decide whether it's compliant with policy
Update required applications & tools and keep SME and TL informed of new issues
Respond through email and chat in a timely manner
Meet targets and process SLAs / metrics - productivity and quality targets within the established timelines
Receive tickets/work on issues related to respective process
Raise/update CRM tool under required categories for issues identified and escalate to the SME / TL
Provide information, troubleshoot bugs and/or issues, update required applications & tools and keep SME and TL informed of new issues
Bachelor's degree in an discipline
Fluency in French / Polish / Italian / Arabic /German /Hebrew
Excellent communication skills in English
1-2 years of Customer Support/ Technical Support/ Customer Service experience in an office environment
Experience with dealing with tool bugs
Keen eye for detail and great analytical skills
Appetite for research and gathering data insights
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.