3rd Line Technical Support Leader to take a key role within our customer support hierarchy. The successful candidate will take the leadership role will handle all support escalations
2nd/3rd Line Technical Support Leader
To work with the first all-channel cloud communications ISV solution that is available with zero-touch set up in Microsoft Dynamics 365 or simply in any browser, delivering voice, video, chat, SMS and social media customer channels on top of integrated contact centre, compliant recording & archiving, analytics & reporting utilities. Today, the solution is used by customers in over 40 countries including recent wins in collaboration with Microsoft in the US, Canada, UK & Australia across financial services, consumer goods, manufacturing healthcare & education. A Microsoft Premium Tier and Inner Circle 2021/2022 Business Applications Partner and co-sells with Microsoft sales teams globally.
This 2nd/3rd Line Technical Support Leader role is a brilliant opportunity to join an exciting cloud communications business that is in a rapid growth phase and is looking to hire more high energy and ambitious staff.
The role is available in Dublin as part of our global coverage, joining the existing support team and reporting to the CTO in Dublin.
Hiring a 3rd Line Technical Support Leader to take a key role within our customer support hierarchy. The successful candidate will take the leadership role will handle all support escalations that are not dealt with by the 1st or 2nd line support team. We require this candidate to have significant experience in similar roles and to bring strong process, organizational and network knowledge as well as leading the L3 and L2 teams.
Skills & Proficiencies:
Highly competitive package, reflecting the ability of the chosen candidate, is available on request.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.