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Technical Support Advisor - Spanish

Job Seekers Ireland Multilingual Pharmaceutical

Job Summary

  • Donegal
  • Permanent
  • BBBH779438
  • Apr 08, 2021
  • €20k​ - €30k
Job Description

Our client based in Letterkenny is seeking to grow their team substantially. This is an excellent opportunity for multilingual candidates that are looking for a career change.

Technical Support Advisor (Spanish)

Option To Work Remotely

The Technical teams work in a high profile, mission critical environment where early and appropriate responses are essential to providing technical support to the Business Partner Infrastructure.

This exciting opportunity will focus on supporting day-to-day monitoring and administration of applications as well communication with business partners & troubleshooting issues and offering services to our business partners.

Key Responsibilities:

  • Troubleshooting customer issues
  • Monitoring and supporting User-administration of applications
  • Monitoring of mailboxes
  • Video Conference Support
  • Mobile Support
  • Processing Service Requests
  • Queue Management
  • Helpdesk Support for technical issues and end user experience

Key Skills:

  • System administration knowledge of multiple server operating systems; Windows, Linux - RHEL, CentOS, Unix
  • Application & Web Servers - Tomcat, Apache, IIS
  • Databases - MS SQL, Sybase
  • Effective communications skills
  • Ability to multitask and work under pressure
  • Ability to Troubleshoot / Problem Solving experience
  • Customer Service experience
  • Record Management knowledge or experience
  • Proven strong written and verbal communication and interpersonal skills.
  • Multilingual - English and Spanish
  • Self-motivated and willingness to learn
  • Proven ability to work well with technical and non-technical staff across numerous areas.
  • Suggest and implement Process Improvements and Innovations.
  • Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
  • Excellent problem solving and Root Cause Analysis skills
  • Proficiency in understanding, analyzing and defining corrective actions from data provided in logs, traces, and heap dumps.
  • Working knowledge SharePoint
  • Working knowledge Salesforce
  • Desktop support experience
  • System administration experience
  • Degree or Certificate in I.T. or related discipline is preferred
  • ITIL certifications
  • Technical Support experience working in a technical support role Tier 1/Tier Two.

Key Attributes:

  • Communications
  • Problem Solver
  • Active Learner
  • Proactive
  • Innovative
  • Collaborative
  • Detail orientated
  • Self-motivated
  • Adapts to change
  • Analytical
  • Responsible
  • Negotiating
  • Time management skills
  • Reliable
  • Confident

If you are interested in hearing more about this opportunity please contact me Katie O'Hara on 061 430 939 or kohara@lacreme.ie

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF LA CRÈME SERVICES.

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Consultant Details

Consultant Details

katie-o-hara
Katie O'Hara
  • Senior Recruitment Consultant | Multilingual, Sales & Marketing | Limerick
  • 061430940
  • kohara@morganmckinley.com