About the Client
Our client is a sizeable company provide 24/7 security monitoring and protection services to help businesses safeguard their data and networks from cyber threats.
Key Responsibilities
- Monitor security alerts in real-time using SOC tools and check the daily logs of customer security devices.
- Investigate security alerts, separate real threats from false alarms, and escalate serious issues to senior team members.
- Handle customer service requests and update security policies (like firewalls and access lists) to protect against new threats.
- Respond to security incidents quickly to meet the agreed timeframes (SLAs) and send updates to clients.
- Check the health status of security devices regularly and keep their software up to date with the latest patches.
- Create detailed incident reports and complete clear handover notes for the next shift team.
Requirements
- Higher Diploma or Degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of networking concepts (such as TCP/IP, routing, and network structures).
- Basic knowledge of security products like Firewalls, IDS/IPS, and Vulnerability Scanners.
- Good problem-solving skills and the ability to work well under pressure.
- Willingness to work on a shift rotation schedule (including night shifts) to support 24/7 operations.
