About the company
A retail bank is expending the online banking service. For the ongoing growth and adaptation to market demands, the company is seeking a Senior Customer Service Officer focusing on online banking services
About the role
As a Customer Service Officer, you will play a vital role in conducting answer customer calls, monitor the online banking service and handle complaints.
Responsibilities
- Deliver high-quality customer service across various channels, including phone, email, online chat, and social media.
- Address customer requests and effectively resolve complaints to ensure a high level of customer satisfaction.
- Identify and pursue business opportunities through cross-selling and outbound calls to meet sales targets and other business objectives.
- Assist in general operations within the centre, contributing to a smooth and efficient daily workflow.
- Ensure all daily operations adhere to regulatory and compliance requirements, consistently meeting quality and service standards.
Requirements
- Excellent communication and interpersonal skills.
- 2 years of call centre experience in financial industry
- Flexibility to work various shifts, including evenings and weekends.
- Fluent in both spoken and written English, Cantonese and Mandarin
- Immediate availability or a short notice period preferred
Application
If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.
Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.
