About the Company
Our client is a leading multinational industrial solutions and supply chain operator with a massive footprint across the Asia-Pacific region. Operating a highly sophisticated global logistics and distribution framework, the company focuses heavily on operational excellence, supply chain digitalization, and data-driven customer solutions. Their regional headquarters in Hong Kong offers a dynamic, collaborative, and forward-thinking corporate environment.
Role Overview
As a Customer Solutions Expert, you will act as a regional subject matter expert responsible for optimizing the Order-to-Cash process and driving digital communication across APAC markets. This position balances high-touch stakeholder collaboration with hands-on technical order handling, block management, and sample delivery optimization. You will play a pivotal role in balancing internal resources with external market demands to achieve top-tier customer satisfaction.
Key Responsibilities
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Oversee the complete lifecycle of regional sales orders, tracking shipment statuses daily and collaborating closely with production scheduling (RPPS) and logistics teams to guarantee prompt delivery.
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Champion digital supply chain tools by educating customers on self-service functionalities, utilizing standard templates, and pushing for automated process standardization.
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Serve as the designated expert in resolving complex order hold scenarios, driving stakeholder alignment across adjacent business units to unblock critical OtC bottlenecks.
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Manage accelerated processing for global sample distribution and manual express orders, coordinating tightly with Air/Express freight partners to capture immediate business opportunities.
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Act as the primary interface for customer enquiries , resolving exceptional trouble-shooting scenarios, claims, credit notes, and return orders.
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Coordinate seamlessly with internal divisions and external entities to secure supply chain continuity.
Candidate Requirements
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Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related discipline.
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Minimum of 3 years of progressive experience within corporate Customer Service, Regional Order Management, or Supply Chain Operations.
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Deep functional knowledge of the Order-to-Cash SAP process and strong familiarity with international trading regulations and documentation.
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Strong ability to independently resolve ambiguous, fast-moving situations such as urgent stock allocations and global rush-order emergencies.
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Excellent interpersonal skills with the capability to manage complex work relations across cross-border internal teams and external logistics providers.
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Fluent in written and spoken English and Chinese
