Customer Service Officer

About the company

A well-known retail bank provides a wide range of customer service. As part of its continued growth and adaptation to market demands, the company is seeking a Customer Service Officer focusing in branch operation.

About the role

As a Customer Service Officer, you will play a vital role in providing branch operation service and answer clients enquiry professionally

Responsibilities

• Deliver professional and efficient counter services, handling transactions with accuracy.
• Provide excellent frontline service, addressing customer inquiries and resolving issues promptly.
• Assist in administrative tasks, including account opening/closing and document verification.
• Maintain compliance with bank policies, security protocols, and regulatory requirements.

Requirements

• Diploma or above in Business, Finance, or related field (fresh graduates welcome).
• More than 1 years of experience in customer service, banking, or retail
• Strong communication skills in English and Cantonese (Mandarin is a plus).
• Detail-oriented, trustworthy, and able to work under pressure.
• Basic computer proficiency (MS Office, banking systems training provided).
• Immediate availability or a short notice period is preferred.

Application

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.