Our client, a financial services firm is currently looking for an Infrastructure Manager with at least 7 years hands-on technical experience.
Responsibilities:
Provide engineering insights to the entire spectrum of Workspace technology and application systems stack as level 3 support and any future workspace technology products or services, on-perm or Cloud.
Manage Workspace related projects as a technical PM who owns the overall delivery and adheres to PMO governance framework.
Ensure proactive monitoring of all Workspace systems and diligently identify legacy issues and weaknesses before they manifest into audit issues or business impact.
Actively seek to innovate and devise practical solutions to meet business requirements and improve existing technologies, support models and business workflows.
Ensure the healthiness and robustness of Workspace systems in providing business agility, stability and continuity.
Establish OLA with the Technology Operations teams so as to ensure the supportability of Workspace systems.
Uphold and continually evolve the Configuration and Security Control (CSC) framework to ensure conformance to standards and security baseline.
Ensure all IT security baselines are met and any non-conformances are effectively identified, reported and rectified.
Coordinate impact assessment, issues troubleshooting, service restoration and root cause analysis pertaining to Workspace systems.
Provide Level-2 escalation support in relation to Workspace production systems and participate in cross team incident management forums.
Document the design and implementation record of Workspace systems in a structured and consistent manner so that Technology Operations teams can consume accordingly.
Ensure full compliance of Workspace platforms with all regulatory requirements applicable in countries where the firm operates.
Requirements
Bachelor or above degree in Computer Engineering, Information Technology or related discipline.
At least 7 years of hands-on experience in end user technology space.
Excellent command of digital tools to manage projects and daily tasks at both a team and personal level.
Excellent communication (Email, phone, IM) and verbal presentation skills.
Good command of written and spoken English and Chinese (including Putonghua).
Microsoft MCSE or MCP will be an advantage.
Investment bank or regulated industry experience will be an advantage.