Role Overview
The Customer Content Manager is responsible for bringing the brand voice to life through the creation and delivery of high-quality, customer-focused content. The role plays a key part in helping customers better understand investment and savings solutions by making complex financial topics more accessible, engaging, and relevant.
Key Responsibilities
- Develop and deliver engaging content across multiple channels, including articles, guides, videos, podcasts, presentations, and social media.
- Create customer-focused content that supports audiences at different stages of their financial journey.
- Ensure consistent brand messaging across digital, print, advertising, and internal communications.
- Collaborate with marketing, design, and other stakeholders to develop and execute campaigns with measurable impact.
- Adapt tone, style, and messaging for different audiences, products, and communication channels.
- Contribute creative ideas and storytelling approaches to support broader marketing and business objectives.
- Manage editorial calendars and identify opportunities to optimise content performance and engagement.
- Edit and review content to ensure clarity, accuracy, consistency, and adherence to brand guidelines.
Candidate Profile
- Experience in content marketing, communications, copywriting, or journalism, preferably within financial services or another regulated industry.
- Knowledge of investment, savings, retirement, or wealth management products.
- Strong written and verbal communication skills, with excellent attention to detail.
- The ability to tailor messaging for diverse audiences while maintaining a consistent brand voice.
- Experience working collaboratively with multiple stakeholders across different functions.
- Strong organisational and project management skills, with the ability to manage competing priorities effectively.
- Familiarity with digital content platforms, content management systems, and analytics tools.
- A proactive and curious approach, with a passion for storytelling and continuous improvement.
Benefits
The organisation offers a competitive benefits package designed to support employee wellbeing, financial security, and professional development. Benefits may include:
- Performance-related bonus opportunities
- Pension contributions
- Life assurance
- Private healthcare
- Generous annual leave entitlement, with options to buy or sell holiday
- Enhanced family leave policies
- Sustainability-focused employee benefits
- Employee discount and wellbeing programmes
- Flexible working arrangements and modern collaborative workspaces
