Job Title: Card & Payments Administrator
Temporary - 7/8 months
Department: Customer Services - Card & Payments
Location: Bristol
Salary: £12- £14 per hour
Role Purpose
To provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.
Key Responsibilities
-
Deliver consistent, high-quality customer service via phone, email, and letters.
-
Process Card & Payments workflows accurately, meeting SLAs and KPIs.
-
Prioritise daily workload according to workflow plans and deadlines.
-
Escalate issues affecting workflow, controls, or service delivery.
-
Handle complaints in line with FCA guidelines and regulatory requirements.
-
Maintain knowledge of Card & Payment Schemes and internal processes.
-
Communicate effectively with internal teams and external stakeholders to ensure smooth operations.
-
Support continuous improvement initiatives and conduct quality checks on colleague's work.
Skills & Competencies
-
Strong attention to detail and accuracy.
-
Excellent organisational and time management skills.
-
Ability to manage multiple tasks of varying complexity.
-
Effective written and verbal communication.
-
Customer-focused with problem-solving skills.
-
Able to work independently and collaboratively within a team.
Experience & Knowledge
-
Experience in retail banking or regulated financial services, ideally in administration or data entry.
-
Knowledge of UK Card & Payment Schemes desirable.
-
Experience working to SLAs, KPIs, and structured workflows.
-
Experience handling customer correspondence (email, letters) in a professional environment.
