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Trainer (IT/Tech/Sales)

Job Seekers Singapore HR, Sales IT

Job Summary

  • Singapore
  • Permanent
  • BBBH781443
  • Jul 06, 2021
  • Competitive
Job Description

Morgan McKinley is working in partnership with a global outsourced Sales and Customer Success firm with expertise in across a variety of industries.

The successful candidate will design instructor-led training courses, eLearning courses, create training resources, create exams, certifications, and work within the Learning Management System to achieve results.

RESPONSIBILITIES

  • Conduct training for new and experienced employees
  • Assist in the creation of eLearning courses, assessments, and certifications
  • Perform needs analysis and make training recommendations
  • Counsel and provide guidance to managers on employee professional development
  • Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed
  • Ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives
    Quality monitoring of transactions (chats, email, call recordings), team level quality analysis, compliance audits, and defining and updating quality frameworks

Requirements

  • Minimum Bachelor's degree or related
  • At least 3 to 8 years of experience working in training or L&D
  • Experienced in delivering effective sales or IT training curriculum
  • Excellent written and verbal communications skills
  • Positive attitude and 'get it done' mentality toward clients and coworkers

Interested candidates who wish to apply for the advertised position, please click "Apply" or email an updated copy of resume to Alvin at alau@morganmckinley.com for more info.

EA Licence No: 11C5502

EA Registration Number: R1874110

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Consultant Details

Consultant Details

Alvin Lau
Alvin Lau
  • Talent Partner | M3S
  • +65 6818 3130
  • alau@morganmckinley.com