Senior Regional Retail Manager - Luxury

Job Description

Our client is a globally renowned luxury fashion brand known for its exceptional quality and craftsmanship. With a rich heritage spanning over a century, it sets the standard for men's fashion.

They offer a wide range of products including tailored clothing, sportswear, accessories, and more. As a Regional Senior Retail Manager, you will play a pivotal role in driving the brand's retail operations and customer experience within South East Asia.

About the role:

This role requires a combination of leadership skills, operational excellence, and a passion for delivering an unparalleled shopping experience to customers.

The main responsibilities will include:

• Provide leadership, direction, and guidance to a team of Store Managers and their respective teams across multiple locations within the region.
• Foster a positive and collaborative work environment, motivating teams to achieve sales targets, provide exceptional customer service, and uphold the brand's standards.
• Oversee all aspects of store operations, including inventory management, visual merchandising, and ensuring adherence to company policies and procedures.
• Collaborate with cross-functional teams to implement effective retail strategies that drive sales growth and enhance customer engagement.
• Ensure that every customer interaction reflects the brand values and delivers an exceptional shopping experience.
• Monitor customer feedback and implement improvements to enhance customer satisfaction and loyalty.
• Analyze sales data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
• Develop and implement training programs for store teams, focusing on product knowledge, sales techniques, and customer service excellence.
• Provide ongoing coaching and mentorship to develop employees' skills and capabilities.

Qualifications:

• Bachelor's degree or diploma in Business Administration, Retail Management, or related field. Master's degree is a plus.
• Proven experience in luxury retail management, with a Regional track record of leading high-performing teams and achieving sales targets.
• Strong understanding of luxury fashion, brand identity, and customer experience principles.
• Exceptional leadership and interpersonal skills with the ability to motivate and inspire teams.
• Analytical mindset with proficiency in using sales data and KPIs to inform decision-making.
• Excellent communication skills, both written and verbal.
• Ability to travel within the designated region as needed.
• Proficiency in relevant retail management software and Microsoft Office Suite.

What's on offer:

Aside from a great salary package, it will give you a strong opportunity to learn from top management as you report to the General Manager, and from a regional scope within a fast growing region. The company values internal culture and put in place collaboration, team work and training. Employees stay and grow within the brand for many years as they feel valued and recognized even through difficult market conditions.

How To Apply?

Interested applicants kindly attach the latest copy of your resume (with details of your last drawn and expected salaries).

Only shortlisted candidates will be notified.

Morgan McKinley Pte Ltd

Benedicte Slocombe

Manager

EA Licence No: 11C5502

Registration No: R1441484