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Program Planning Office Principle

Job Seekers Singapore IT, Project & Change Management IT

Job Summary

  • Singapore
  • Permanent
  • BBBH786629
  • Jul 02, 2021
  • Competitive
Job Description

Manage effectively and drive the success of the PPO team. Support / Enable the Developmental Success & Excellence of Service Ops.

Job Description

Strategic Planning

  • Support division directors in formulating Service Ops strategy and TOM (Target Operating Model).
  • Identify trends and emerging issues that can impact Service Ops strategy and TOM; continuously update & refine them as required.
  • Formulate plans, initiatives & programs to support the implementation of defined Service Ops strategy and TOM
  • Monitor execution of the plans; track and report on execution outcome

Communication and Engagement

  • Build and champion the division's vision, mission and culture narratives
  • Communicate division's strategy and performance, internally and externally, so that divisional personnel, partners and stakeholders can understand how Service Ops contribute to the overall company objectives and health tech aspirations.

Division Development - Culture, Process Improvement & Learning

  • Develop and drive implementation of division's culture change programs and initiatives
  • Work on continuous improvement of user experience and satisfaction with the support and maintenance aspects of IT applications
  • Drive the seamless adoption of ITIL processes, Service Ops standards and operational improvements.
  • Champion the implementation of Service Ops specific Learning & Development program (aka Service Ops Academy) to define & improve division's Competencies across both functional & technical perspective.
  • Monitor and report on the effectiveness of Learning & Development program and the improvement of division's Competencies; continuously refine them as necessary.
  • Develop and maintain standard guidelines for Service Ops SLOs, SLAs and deliverables for AMS contracts, TOR (Term of Reference) for appointments, SOW (Statement of Work) and charging templates.
  • Develop culture of Service and Quality Awareness.

Administrative Support

  • Oversee / Run division administrative matters
  • Develop / Improve Service Ops organizational & administrative processes
  • Be secretariat to division-wide meetings and forums

Qualification & Skill-sets (Functional & Technical)

  • Bachelor Degree at minimum. Master Degree (in Computer Science or equivalent) is a plus.
  • 10 years or more of Working Experience
  • People Management experience.
  • Proven Track Record of Project Management in a corporate environment.
  • Proven Track Record of driving Changes & Transformation in a corporate environment
  • ITIL / ITSM knowledge is a plus
  • SLM (Service Level Management) knowledge & relevant Implementation experience is a strong advantage
  • Vendor Management or Outsourced Service Management related experience is a plus.


  • Communication & Presentation skill
  • Stakeholder Management skill
  • Problem Solving skill
  • Self-Starter and able Create from ground zero
  • Active Learner
  • Coaching experience

EA Licence No: 11C5502 | EAP Registration No: R1110638


Consultant Details

Consultant Details

Sean Williamson
Sean Williamson
  • Talent Partner | M3S
  • 6818 3167