Senior Operations Manager

A global fintech/travel tech company is seeking a Senior Operations Manager to lead and optimize counter service operations, ensuring an exceptional experience for tax-exempt service users.

Roles/Responsibilities

• Develop and enforce service standards for counter operations.
• Manage and train the counter team, including area and store managers.
• Support client expansion and drive business outcomes.
• Plan and implement strategies for team recruitment, training, and retention.
• Oversee daily operations and communicate with facility managers to ensure smooth functioning.

Required skills

• Minimum 3 years of experience in the service industry; area management experience is beneficial.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Proven track record in customer service and team management.
• Fluency in Japanese and business-level English.

About our client

A global company operating at the nexus of fintech, retail, and travel, dedicated to enhancing tourism experiences through innovative digital solutions.