Join a globally recognized professional services firm as a Research Manager supporting leading financial institutions across investment banking and asset management. In this role, you will lead field operations teams, drive performance excellence, and strengthen interviewer capabilities through training, coaching, and process optimization. This is a high-impact position where your leadership will directly enhance research quality, operational efficiency, and client value.
Key Responsibilities
- Oversee recruiting, onboarding, training, and performance management for Executive Interviewer and Relationship Development Executive teams.
- Develop interviewer role profiles, evaluate skill gaps, and implement targeted training programs.
- Establish performance metrics and conduct quality evaluations through interview recordings and live call monitoring while providing continuous coaching.
- Monitor daily/weekly performance reports to ensure teams meet commercial targets.
- Share best practices across field operations and escalate challenges while proposing solutions.
- Partner with business leaders to optimize regional talent pool composition and resource strategies.
- Support Voice of Client technology transformation initiatives and universe quality enhancement projects.
Required Skills and Qualifications
Experience:
- Bachelor's degree in Business Administration or equivalent.
- 5-8 years of experience in Sales, Operations, or Resource Management.
- Proven track record leading and motivating remote teams of independent contractors.
Soft Skills:
- High professionalism in communication and stakeholder engagement.
- Strong diplomacy, negotiation, influencing, and conflict-management abilities.
- Ability to challenge senior leaders appropriately with sound judgment under tight timelines.
Language Requirements:
- Japanese: Native level
- English: Intermediate/Business level
Preferred Skills & Qualifications
- Experience in financial services, consulting, or professional services environments.
- Exposure to operational excellence, revenue performance, or market analytics projects.
- Familiarity with cross-cultural collaboration and multinational teams.
About the Company
Our client is a leading global provider of strategic benchmarking and data analytics, delivering actionable insights to top financial institutions. Their expertise spans market share analysis, operational excellence, revenue performance, and client relationship studies across the financial services industry.
Why You'll Love Working Here
- High flexibility with remote work and adaptable working hours.
- Opportunity to lead transformation initiatives that enhance research capabilities.
- Work with international teams across cultural and national boundaries.
- Contribute to studies that shape industry evolution for prestigious global financial institutions.
- A supportive environment with minimal overtime, casual dress, and flex-time options.
Don't Miss Out - Apply Now!
