Haken Technical Support Engineer SaaS Tokyo Bilingual
About the job
Join a world-class SaaS company at the forefront of enterprise technology and Generative AI innovation. As a Technical Support Engineer, you will handle high-level technical issues for global clients while collaborating closely with international engineering teams. This role offers a unique opportunity to strengthen your expertise in cloud platforms, integrations, and enterprise systems in a fast-paced, global environment.
Key Responsibilities
- Provide technical support for enterprise SaaS products via ticketing systems, phone, and video conferencing in Japanese
- Investigate and troubleshoot complex issues across UI, integrations, and database layers
- Collaborate daily with global engineering teams to resolve advanced technical challenges
- Analyze logs and perform root cause analysis using Java, SQL, and JavaScript
- Contribute to and utilize internal knowledge bases and global communication in English
Required Skills and Qualifications
Experience:
- Minimum 3+ years of experience in technical support for enterprise software or web-based IT applications
- Strong experience in JavaScript, including at least 2 years of coding or code review
- Experience troubleshooting complex SaaS or enterprise-level systems
Soft Skills:
- Strong analytical and problem-solving skills for complex technical environments
- Excellent communication skills to engage with developers and enterprise clients
- Proactive mindset with the ability to independently investigate issues before escalation
Language Requirements:
- Japanese: Fluent/native-level (including professional written communication)
- English: Business-level proficiency (reading and writing required; speaking preferred)
Preferred Skills & Qualifications
- Experience with Java development or reading code
- Knowledge of relational databases and SQL query development
- Familiarity with web technologies (HTML/CSS), APIs (REST/SOAP), and authentication protocols (SSO/OAuth/LDAP)
- Understanding of IT infrastructure (OS, networking) or experience with Microsoft technologies such as Azure and Teams
About the Company
Our client is a globally recognized SaaS leader driving innovation in enterprise software and AI technologies. As part of their global support organization, you will work with advanced technical stacks and collaborate with highly skilled professionals worldwide. This is an excellent opportunity for professionals looking to combine technical expertise with international exposure in a stable yet evolving organization.
Why You'll Love Working Here
- Work in a truly global environment using both English and Japanese daily
- Gain exposure to cutting-edge technologies including AI agents and cloud integrations
- Continuous learning and career development opportunities in a high-growth SaaS environment
- Flexible working style with remote work options
- Opportunity to solve high-impact technical challenges for enterprise clients
Don't Miss Out - Apply Now!