Join a globally recognized IT services company as a Genesys Consultant, leading the migration from Genesys PureConnect to Genesys Cloud. In this high-impact role, you'll serve as a technical advisor to client IT teams and business stakeholders, ensuring a smooth and efficient cloud transition. This is a rare opportunity to shape next-gen contact center platforms for enterprise-level clients.
Key Responsibilities
- Lead and support the migration from Genesys PureConnect (on-prem) to Genesys Cloud
- Act as the technical point of contact for client IT teams, business users, and developers
- Develop IVR and custom call center solutions based on business needs
- Create tailored reports from both business and technical requirements
- Collaborate with cross-functional teams for implementation and ongoing support
- Ensure technical deliverables meet quality standards and are delivered on time
- Provide guidance and hands-on troubleshooting throughout the migration
Required Skills and Qualifications
Experience:
- 8-10 years in call center technology setup and solutioning
- Proven track record in migrating on-premise systems to cloud environments
- Experience in omnichannel environments (chat, email, voice, social, SMS, etc.)
- Ability to manage complex technical projects and cross-functional teams
- Previous work with enterprise clients in financial services or e-commerce sectors
Language Requirements
- Japanese: Native
- English: Intermediate to Business-level
Soft Skills:
- Proactive problem solver with strong stakeholder management skills
- Collaborative communicator able to guide both technical and business teams
Preferred Skills & Qualifications
- Hands-on experience with Genesys Cloud and Genesys PureConnect or PureEngage
- Genesys Cloud certification or equivalent
- Strong knowledge of VoIP, SIP, CTI/IVR systems
- Experience with CRM integrations (e.g., Salesforce) and IVR development
- Ability to manage omnichannel platforms (voice, chat, email, social media)
About the Company
Our client is a global IT services company with deep expertise in digital transformation and enterprise technology. With a strong presence in Japan, they deliver innovative solutions across industries, helping organizations modernize operations and optimize customer engagement.
Why You'll Love Working Here
- Lead high-impact migration projects using cutting-edge Genesys technology
- Collaborate with both technical teams and business users
- Gain hands-on experience in omnichannel solutioning and cloud platforms
- Be part of a global company with clear career growth opportunities
- Work on enterprise-scale projects with major financial and commercial clients
Don't Miss Out - Apply Now!
