Customer Success & Platform Implementation - Tokyo

Join a leading Japanese technology company as a Customer Success & Platform Implementation Specialist supporting the rollout of a large-scale ecosystem platform.

In this role, you will guide clients through platform onboarding, implementation, and technical support, ensuring successful adoption and long-term value.

Working closely with product, development, and QA teams, you will help solve client challenges while contributing to the continuous improvement of the platform.

This position offers the opportunity to work in a bilingual, global environment where English is used daily, while gaining exposure to large-scale digital platforms across industries such as e-commerce, fintech, and telecommunications.

Key Responsibilities

• Define client requirements and technical needs to ensure successful platform implementation.
• Support smooth onboarding and system integration for clients adopting the technology platform.
• Provide technical support and inquiry management while meeting SLO targets.
• Troubleshoot issues in collaboration with development and QA teams.
• Improve and standardize customer support processes to enhance operational efficiency.
• Create and maintain customer-facing documentation and support materials.
• Coordinate with cross-functional stakeholders across product, engineering, and operations teams.
• Collect customer feedback and share insights with product teams to improve the platform.
• Identify opportunities for cross-selling additional solutions to existing clients.

Required Skills and Qualifications

Experience:

• 2+ years of experience in product management or project management within the IT industry.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Experience supporting client onboarding, system configuration, or troubleshooting for technology platforms.
• Ability to understand and learn technical product specifications and platform functionality.

Soft Skills:

• Customer-first mindset focused on driving client success and long-term partnerships.
• Strong communication skills to explain complex technical concepts clearly to non-technical stakeholders.
• Ability to adapt quickly in fast-paced environments and continuously learn new technologies.

Language Requirements:

• Japanese: Native level
• English: Business level (TOEIC 800 equivalent or higher)

Preferred Skills & Qualifications

• Experience using Jira and Confluence for project management and documentation.
• Experience with CRM platforms such as Zendesk or Salesforce.
• Strong curiosity and interest in new technologies and emerging technical standards.

About the Company

Our client is a major Japanese internet services company operating across industries including e-commerce, fintech, and telecommunications.

The company manages large-scale digital platforms used by millions of users and operates in a global, multicultural environment where English is widely used internally.

Why You'll Love Working Here

• Work on platform development for one of Japan's leading technology companies.
• Use English daily in a global and international work environment.
• Collaborate with top engineers and product managers while developing advanced technical skills.
• Gain exposure to large-scale digital ecosystem platforms used across multiple industries.
• Long-term contract role offering stable experience and strong career development opportunities.

Don't Miss Out - Apply Now!