Customer Support Agent Tokyo - Korean & English Markets
About the job
A rapidly growing global fintech company is seeking a Customer Support Agent to join its Tokyo-based team, focusing on B2C end-users in the Korean and English-speaking markets. This front-line role is key to delivering exceptional user experience, resolving platform-related issues, and supporting the customer journey across cross-border digital payment services. You'll work in a flexible, international environment that promotes service excellence and customer empathy.
Key Responsibilities
- Deliver prompt and empathetic support via live chat, email, and phone
- Handle inquiries related to payment processes and platform usage
- Collaborate with internal teams across APAC and global offices to resolve user issues
- Capture and escalate user feedback to enhance products and services
- Occasionally support verticals outside the core education segment as needed
Required Skills and Qualifications
Experience:
- 1-3 years of experience in customer support, account servicing, or user success roles
- Familiarity with tech platforms or CRM tools (e.g., Zendesk, Salesforce) is preferred
Soft Skills:
- Strong communication skills and the ability to manage sensitive issues with empathy and professionalism
- Organized, solution-oriented, and capable of working independently in a fast-paced setting
Language Requirements
- Korean: Fluent
- English: Fluent
- Japanese: Not required
Preferred Skills & Qualifications
- Previous experience in a fintech or technology-driven customer service environment
- Understanding of B2C digital platform user behavior and cross-cultural support nuances
About the Company
Our client is a global fintech scale-up transforming the cross-border payment experience. With offices and teams around the world, the company is focused on simplifying international high-stakes payments for education, real estate, healthcare, and more. The firm is growing rapidly in Asia and is known for its inclusive, remote-first culture.
Why You'll Love Working Here
- Flexible hybrid work model with casual office days in Tokyo
- No night shifts; guaranteed two consecutive days off weekly
- 27+ days of annual leave, including company-designated wellness and special days
- Join a diverse, globally distributed team with a shared mission
- Be part of a high-impact, fast-scaling fintech with purpose
Don't Miss Out - Apply Now!
