An exciting opportunity is available for an experienced Client Onboarding Project Manager to join a leading global financial services organisation in Tokyo. In this role, you will drive process improvement initiatives across the client onboarding journey, working closely with local and global stakeholders to deliver a seamless, compliant, and client-centric experience. This position is ideal for professionals with project management experience in investment banking, fintech, or payments who are passionate about operational excellence and digital transformation.
Key Responsibilities
- Lead continuous improvement initiatives to optimise client onboarding and account renewal processes across the business.
- Collaborate with global and regional stakeholders to deliver operational enhancements and improve the end-to-end client journey.
- Manage project requirements, testing activities, implementation planning, and communication to ensure successful project delivery.
- Analyse onboarding data, identify process bottlenecks, and recommend solutions to improve operational efficiency and client experience.
- Coordinate cross-functional teams to ensure seamless project execution while embedding AML, KYC, and compliance requirements into onboarding processes.
Required Skills and Qualifications
Experience:
- Bachelor's degree or equivalent professional experience.
- At least 6 years of experience in project management, program management, or business transformation within investment banking, financial services, fintech, or payments.
- Proven experience managing client-facing operational improvement or onboarding transformation projects.
- Strong understanding of operational workflows, process optimisation, and stakeholder management.
- Experience working in global organisations with cross-functional and multicultural teams.
- Knowledge of AML, KYC, regulatory compliance frameworks, and client lifecycle management is highly desirable.
- Familiarity with client journey analytics and operational performance metrics is an advantage.
Soft Skills:
- Excellent communication skills with the ability to explain complex concepts clearly to diverse audiences.
- Strong stakeholder management and relationship-building skills across local and global teams.
- Highly organised with excellent project planning and problem-solving abilities.
- Collaborative mindset with the ability to influence without direct authority.
- Proactive, adaptable, and committed to delivering continuous process improvements.
Language Requirements:
- Japanese: Business level
- English: Business level
About the Company
Our client is a globally recognised financial services organisation providing digital-first investment and trading solutions for both institutional and individual clients. With a strong focus on innovation, operational excellence, and customer experience, the company continues to transform financial services through technology, collaboration, and continuous improvement across global markets.
Why You'll Love Working Here
- Join a respected global financial institution with an international and collaborative culture.
- Play a key role in driving digital transformation and improving the client onboarding experience.
- Work alongside experienced professionals across global business and technology teams.
- Enjoy flexible working arrangements, minimal overtime, and a healthy work-life balance.
- Benefit from a modern workplace offering casual dress, flexible working hours, and opportunities for long-term career growth.
Don't Miss Out - Apply Now!
