Our client is a well-established provider of customer experience research, mystery shopping and training solutions operating across the UK and Ireland.
With over three decades of industry experience, they partner with leading brands in sectors including retail, hospitality, aviation and financial services, delivering actionable insights that drive performance and improve customer outcomes.
Due to continued growth, they are investing in their quality function to further enhance the consistency and reliability of client deliverables.
Key Skills & Experience
- Excellent written English with strong grammar and proofreading ability
- Exceptional attention to detail and accuracy
- Strong organisational skills with the ability to manage multiple tasks
- Effective written and verbal communication skills
- Comfortable working with structured systems, templates, and processes
- Ability to follow detailed guidelines consistently
Desirable (but not essential):
- Previous experience in administration, proofreading or similar roles
- Exposure to research, reporting, or compliance-driven environments
- Familiarity with mystery shopping or audit-based work
Personal Attributes
- Methodical and process-driven
- Highly detail-oriented with a strong quality focus
- Reliable and accountable
- Proactive in identifying and resolving issues
- Able to work both independently and collaboratively
What's on Offer
- Competitive entry-level salary with performance review
- Flexible working hours within a structured framework
- Hybrid working model (role dependent)
- 22 days annual leave (including Christmas closure)
- Pension contribution and performance-related bonus
- Supportive, structured working environment
- Opportunities for professional development across diverse client projects
