Customer Service Specialist, Luxury Retail

About the company

An international well-regards luxury brand is now looking for a Customer Service Specialist to join their dedicated team.

About the role

This role is responsible for building trust and good relationship with premium customers and providing excellent customer service.

Responsibilities

• Handle daily customer enquiry face-to-face and via phone calls and emails
• Provide information in response to customers' inquiries, concern and requests
• Manage customer appointments and complaints
• Develop and maintain good relationship with customers
• Coordinate with other internal departments to deliver best services to customers

Requirements

• Degree holder or above
• 3+ years of experience in customer service and aftersales services
• Experience in hospitality, private club or luxury retail will be a PLUS
• Good communication, interaction and coordination skills
• Presentable, energetic, cheerful and detail-minded candidate
• Excellent command in English, Mandarin and Cantonese

Offers

• 5 days work week
• Stable environment
• Attractive year-end bonus
• Full medical coverage
• Yearly salary review