Customer Service Officer, International street fashion brand

About the company

Our client is a well-known international street fashion company with over 100 years of history. With its rich heritage and innovative designs, it has become synonymous with authenticity and fashion-forward trends.

About the role

As a Customer Service Officer, you will be responsible for handling APAC distributors enquiries, order processing, and maintaining strong relationships.

Responsibilities

• Generate and maintain sales order in SAP
• Follow up the order process and ensure the on-time delivery of sales orders
• Be the first go-to person when the assigned customers have any enquiries
• Support daily CS operation

Requirements

• 2+ years of experience in B2B customer services or distributor management, preferably from fashion & apparel or consumer goods industries
• Proficiency in SAP and MS office
• Energetic, proactive, detail-minded and self-motivated candidate
• Excellent command in written and spoken English, Mandarin and Cantonese
• Strong in relationship building, communication and problem solving skills