IT infrastructure specialist, Contract

Responsibilities

• Support the day-to-day operation, maintenance and continuous improvement of enterprise-wide IT infrastructure and related services across Hong Kong, Mainland China and overseas offices.

• Assist regional offices in aligning their infrastructure, cybersecurity practices and IT operations with headquarters' standards and applicable regulatory requirements.

• Plan and monitor infrastructure capacity in line with business growth, service-level performance and operational requirements.

• Manage the renewal and administration of IT-related contracts, including end-user devices, network circuits, hardware, software and facilities maintenance services.

• Maintain accurate records of IT assets, equipment and inventory.

• Support periodic user-access reviews and audits relating to system access controls.

• Develop, review and maintain IT policies, standards, procedures and controls throughout the infrastructure lifecycle.

• Establish service and project-quality metrics, monitor project progress and provide regular updates to management.

• Conduct quality checks on project deliverables and ensure that agreed standards and timelines are met.

• Improve business-as-usual infrastructure management processes, internal controls and operational efficiency.

• Manage and coordinate third-party service providers, infrastructure vendors and outsourcing partners.

• Coordinate testing, solution implementation, issue resolution, contingency exercises and business continuity drills with internal teams and regional offices.

• Prepare the required documentation and supporting evidence for internal, head-office and regulatory audits.

• Promote consistent IT security practices and frameworks across regional networks.

• Work closely with infrastructure, applications, facilities, finance, procurement, head-office and business-unit stakeholders.

• Facilitate collaboration among internal teams, overseas offices, external organisations and technology vendors, particularly for connectivity and infrastructure services.

Requirements

• Higher Certificate, Diploma or equivalent qualification in Information Technology, IT Security, Computer Science or a related discipline. A bachelor's degree is preferred.

• At least 5 years of experience in IT, with exposure to IT infrastructure, IT operations, service management or vendor management.

• Practical understanding of network, end-user computing and related IT infrastructure products.

• Experience managing technology vendors, outsourcing partners, service providers and IT contracts.

• Familiarity with IT asset and inventory management.

• Basic knowledge of relevant regulatory, cybersecurity, risk-management and compliance standards, preferably within the banking or financial-services sector.

• Ability to identify and manage operational and service-delivery risks.

• Strong analytical, problem-solving and decision-making skills, with the ability to develop practical solutions.

• Good planning and coordination skills, including the ability to manage multiple priorities, resources and stakeholders.

• Strong communication, presentation, issue-reporting and stakeholder-management abilities.

• Proactive, collaborative and customer-focused approach.

• Ability to communicate complex technical matters clearly and concisely.

• Proficiency in written and spoken English, Cantonese and Mandarin.