IT Support - Help Desk Engineer

We are seeking an experienced, customer-centric IT Support / Help Desk Engineer for an initial 3 contract.

Primary Responsibilities:

• Google Workspace Support: Act as the primary support engineer, resolving escalated technical issues within the Google Workspace (formerly G Suite) environment.
• Hardware Management: Manage the full lifecycle of employee hardware, including laptop/device procurement, setup, and replacement processes.
• User & Application Management: Handle user provisioning, de-provisioning, and ongoing access management within various non-integrated SaaS applications.

Key Requirements:

• Technical Expertise: Proven technical ability to troubleshoot and resolve a range of hardware and software issues.
• User-Centric Focus: A strong commitment to providing excellent customer service and communication to internal users.
• Availability: Must be available to start immediately (without a notice period).