Helpdesk Support Engineer

What We Are Looking For

We are looking for a proactive and technically adept individual with a strong customer-focus and sense of urgency. The ideal candidate will enjoy solving problems, enhancing IT processes, and collaborating across teams. A detail-oriented mindset, professional communication skills, and continuous learning approach are essential to success in this role.

Essential Skills and Experience

• Minimum third-level diploma or degree in an IT-related discipline
• 1-2 years' experience in an IT Helpdesk or similar technical support environment
• Working knowledge of Windows environments, Microsoft365 and network monitoring tools
• Strong organisational, interpersonal, and verbal communication skills
• Ability to manage and prioritise multiple tasks while maintaining attention to detail
• Demonstrated responsiveness, accountability, and follow-through on assigned tasks
• High level of professionalism and customer service orientation in all interactions

Desirable Skills and Experience

• Experience in endpoint protection, backup monitoring, patch management, and firewall administration
• Exposure to disaster recovery planning and cybersecurity practices (e.g., penetration testing, awareness training)
• Ability to document and enhance IT processes and contribute to internal knowledge base
• Interest in cloud technologies, with progression towards AWS and or Microsoft certification