Permanent position, full time.
Location: Dublin (hybrid).
Your client is a dynamic, international e-commerce solutions provider based in Dublin that specializes in the exciting world of entertainment.
They offer a unique "best of both worlds" environment: the stability of a global group combined with the casual, fun, and agile feel of a flat-structured office. Employees here enjoy a high degree of autonomy, a collaborative team spirit, and a bespoke benefits package designed to support what matters most to you. If you are a sales-oriented professional who thrives in a "work hard, play hard" environment, this is the place for you.
Main Duties & Responsibilities:
- Develop and sustain individual relationships with key accounts bringing the most revenue to the business.
- Act as your key accounts' main point of contact, communicating via phone, text messages and email to keep them constantly engaged with our product and platform.
- Handle a wide variety of player and account queries within agreed service levels, taking ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel.
- Analyse a variety of daily, weekly and monthly reports and sales metrics providing full transparency of player activity and the domain you are supporting.
- Increase and drive revenue through outbound sales campaigns (no cold calling).
Essential Requirements:
- Fluency in English, Czech and Slovak languages
- Proven experience in customer service, e.g. call centre, sales, high-end retail or 4* / 5* hospitality experience.
- Exceptional written communication skills.
- Strong interpersonal skills with the ability to develop relationships and rapports.
- Shows creativity in solving problems.
- Highly IT literate, including good keyboard skills.
- Thrives in a collaborative work environment working to achieve common goals or objectives.
- Demonstrates a positive approach, showing enthusiasm, energy and motivation to bring improvements.
- Shows initiatives.
Desirable (but not mandatory) requirements:
- Another one or more of these languages would be an advantage: Hungarian, Bulgarian, Polish, Portuguese, German.
- Background in betting industry, call centre or online services.
- Interest in Sports and Casino products.
