Purpose
Support corporate and government clients by delivering excellent service, resolving queries, and ensuring compliance and risk standards are met.
Main Responsibilities
Handle and resolve customer queries quickly and accurately.
Work with teams across the bank to give clients a seamless experience.
Build strong relationships with key stakeholders (bankers, risk, compliance, legal).
Ensure all actions follow risk, compliance, and legal requirements.
Manage and report issues, and resolve complaints in line with procedures.
Skills & Qualities
Strong customer focus and communication skills.
Organised, adaptable, and able to prioritise.
Good judgment and problem-solving ability.
Team player who can influence and collaborate.
Proficient in Microsoft Office.
Experience & Education
2-5 years in financial services.
Business degree or similar qualification.