Job Title: Content Strategist
Location: Remote in Ireland
Contract Length: 11 months
We are seeking a Content Strategist to join a fast-paced and innovative global communications company. This role is ideal for someone who is highly motivated, proactive, and passionate about creating outstanding user experiences. You will play a key part in developing and refining help content, support messaging, and content for AI-driven support systems used by millions worldwide.
Our team thrives on collaboration, problem-solving, and efficiency. We value individuals who take initiative, adapt quickly, and contribute their unique strengths to achieve shared goals. If you enjoy working on meaningful projects in a dynamic environment, this role offers an exciting opportunity to make an impact.
Responsibilities
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Write, edit, test, and improve Help Center articles and customer support responses in line with content strategy.
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Create and refine content to support AI/LLM-based customer support tools.
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Apply, maintain, and promote content standards and best practices.
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Use data to guide content decisions and influence improvements in support experiences.
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Manage multiple projects simultaneously, meeting deadlines in a fast-changing environment.
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Test products and translate technical expertise into clear, concise, and user-friendly documentation.
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Collaborate with product and operations teams to produce effective, empathetic support messaging.
Minimum Qualifications
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Bachelor's degree in English or a related field.
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5+ years of experience in technical writing or content strategy.
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6+ months of experience writing and optimising content for AI/LLM systems.
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Strong editorial judgment and ability to work with complex and sensitive content sets.
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Proven ability to write and improve online help content and customer support responses for social platforms and/or mobile apps.
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Experience with content management systems (CMS).
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Experience using project management tools.
Preferred Qualifications
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Experience in project management, managing competing priorities, and working through ambiguity.
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Knowledge of data analysis, XML editing, and AI tools.
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Hands-on experience creating content for AI/LLM support systems.
