On behalf of my client in Cork I'm look to recruit a Senior Manager and Service Lead for Security Operations Platforms. The role is responsible for building and leading a global team supporting core security technologies, including network security, endpoint protection, and enterprise logging. The focus is on establishing a new service, maturing operational processes, and delivering a high-quality experience to internal customers.
Service Operations & Leadership
Develop the operating model, team structure, and processes for a global security operations platform function.
Define support tiers, escalation procedures, and performance metrics to ensure consistent service delivery.
Incident & Issue Management
Implement structured processes for incident response, root cause analysis, and problem resolution.
Lead triage and remediation efforts and provide direction during major incidents.
Monitoring & Administration
Ensure continuous monitoring and health validation across all supported platforms.
Expand automation for routine operational tasks and reinforce change, release, and knowledge management practices.
Customer & Stakeholder Engagement
Promote a customer-focused culture emphasizing responsiveness and technical expertise.
Oversee service desk activities and collaborate with internal teams and external partners to improve services.
Team Development
Recruit, mentor, and develop a high-performing team of security operations analysts and engineers.
Strengthen team capability through training, documentation, and knowledge sharing.
Tooling & Workforce Optimization
Optimize staffing levels and workload distribution across the global service.
Evaluate and refine tools for monitoring, automation, and knowledge management.
Use metrics to assess performance and drive continual service improvements.
5+ years of experience in IT or security operations with broad exposure to security technologies.
3+ years managing operations teams.
Experience supporting or leading a global 24/7 service environment.
Knowledge of endpoint protection, network security, and logging/SIEM concepts.
Experience improving operational efficiency through automation and knowledge management.
Understanding of security operations, monitoring practices, and analytics.
Familiarity with IT service management principles.
Experience establishing services from the ground up, including process and tool design.
Strong communication skills and a customer-service mindset.
