Role Overview
On behalf of my client in Cork I'm look to recruit a Senior Manager and Service Lead for Security Operations Platforms. The role is responsible for building and leading a global team supporting core security technologies, including network security, endpoint protection, and enterprise logging. The focus is on establishing a new service, maturing operational processes, and delivering a high-quality experience to internal customers.
Key Responsibilities
Service Operations & Leadership
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Develop the operating model, team structure, and processes for a global security operations platform function.
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Define support tiers, escalation procedures, and performance metrics to ensure consistent service delivery.
Incident & Issue Management
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Implement structured processes for incident response, root cause analysis, and problem resolution.
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Lead triage and remediation efforts and provide direction during major incidents.
Monitoring & Administration
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Ensure continuous monitoring and health validation across all supported platforms.
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Expand automation for routine operational tasks and reinforce change, release, and knowledge management practices.
Customer & Stakeholder Engagement
Team Development
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Recruit, mentor, and develop a high-performing team of security operations analysts and engineers.
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Strengthen team capability through training, documentation, and knowledge sharing.
Tooling & Workforce Optimization
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Optimize staffing levels and workload distribution across the global service.
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Evaluate and refine tools for monitoring, automation, and knowledge management.
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Use metrics to assess performance and drive continual service improvements.
Minimum Qualifications
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5+ years of experience in IT or security operations with broad exposure to security technologies.
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3+ years managing operations teams.
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Experience supporting or leading a global 24/7 service environment.
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Knowledge of endpoint protection, network security, and logging/SIEM concepts.
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Experience improving operational efficiency through automation and knowledge management.
Preferred
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Understanding of security operations, monitoring practices, and analytics.
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Familiarity with IT service management principles.
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Experience establishing services from the ground up, including process and tool design.
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Strong communication skills and a customer-service mindset.
