My client is looking for a seasoned Security Operations Engineer to build and lead a global team that supports the company's network security, endpoint security, logging, and cyber operations platforms. The role launches a new 24/7 service, strengthens operational processes, and delivers an excellent customer experience.
Key Responsibilities
- Establish and run a global Security Platform Operations function, including staffing, support tiers, escalation paths, and SLAs/KPIs.
- Lead incident and problem management, ensuring effective triage, rapid remediation, and strong communication during major incidents.
- Oversee monitoring, alerting, runbook automation, and adoption of change, release, and knowledge management practices.
- Drive a customer-focused support culture; manage ticket queues, SLA performance, and stakeholder relationships across security, IT, and business teams.
- Recruit and develop a high-performing team; build knowledge management and self-service resources.
- Optimize staffing, workflows, and tooling for monitoring, automation, and continuous improvement.
Minimum Qualifications
- 5+ years in IT/security operations and 3+ years leading operations teams.
- Experience running global 24x7 services and high-volume support environments.
- Hands-on experience with EDR, network security tools (firewalls, IDS/IPS, NAC), and SIEM/logging platforms.
- Familiarity with tools such as Palo Alto, CrowdStrike, Splunk, Cloudflare, and ServiceNow.
