Customer Support Specialist
Location: Cork City Hybrid
Salary: €28,750
The Opportunity
On behalf of a leading national insurance provider, we are seeking a Customer Support Specialist to join a high-performing team. This is a brilliant opportunity for a professional who enjoys helping people and working in a rewarding team enviornment at a fast pace.
Core Responsibilities
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Customer Support: Handling customer queries with care and efficiency over both phone and email.
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Complex Problem Solving: Investigate and resolve intricate policy discrepancies, ensuring the client is heard and understood.
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Systems Management: Daily use of internal systems to ensure that data is maintained accurately and effetively.
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Product expert: Act as a product expert, maintaining an up to date knowledge of policies to ensure seamless communication.
- Meet designated KPIs based on member satisfaction, average handling time and accuracy.
The right candidate will excel in
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System Savvy: Strong technical aptitude; you should be comfortable toggling between multiple systems and using MS Excel for data tracking.
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Hybrid Proficiency: Ability to manage your own workload effectively when working remotely, maintaining high responsiveness and team communication.
- Attention to detail: Have a strong attention to detail.
What's in it for you?
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Hybrid Flexibility: A permanent blend of home and office-based work.
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Private health insurance: Insurance cover for staff and dependants after a 6 month probation period
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Performance related bonus: A 10% performance related bonus.
