Our multilingual desk is currently buzzing. We have been successfully placing high-caliber talent into one of the most sought-after hubs in Dublin, and the momentum isn't slowing down.
We have a few spots for customer service agents. We are looking for finnish native and english fluent professionals. This is a fantastic opportunity to join a market-leading organization known for its exceptional workplace culture and commitment to employee well-being.
The role:
Working within a high-energy, supportive environment, you will act as the face of the brand for the Finnish region. This isn't just about answering queries; it's about providing an empathetic, world-class experience while navigating complex technical systems. You will join a team that prides itself on collaboration and a "work hard, support each other" mentality.
Responsibilities:
- Customer Advocacy: Act as a helpful and empathetic point of contact for German-speaking customers, resolving issues with a genuine desire to help.
- System Navigation: Utilize Microsoft Outlook and bespoke CRM systems to manage high volumes of communication with precision.
- Agile Learning: Rapidly adopt new technologies and process updates in a fast-paced, evolving landscape.
- Team Collaboration: Contribute to a positive, "best-in-class" office culture, sharing insights with teammates to improve the overall customer journey.
- Hybrid Integration: Successfully manage your workflow between the state-of-the-art Cork office and your home setup.
What you will bring:
- Linguistic Mastery: You must be Native (or C2) in Finnish and fully fluent in English.
- Technical Savvy: You are a "quick study" when it comes to software. Proficiency in Outlook is essential, and a natural curiosity for learning new systems is a must.
- Empathetic Mindset: You understand that behind every ticket is a person. Your communication style is warm, professional, and solution-oriented.
- Reliability: As we enter the final stages of hiring, we need proactive teammates who are ready to hit the ground running.
Are you ready to join on of the best well-stablished businesses in Dublin? Apply today to secure your spot.
