Customer Service & Administration Specialist
Location: Carrigtwohill, Co. Cork
Job Type: Full-Time | Permanent | Fully Onsite
Salary: €36,000-€38,000 DOE
We're recruiting for a Customer Service & Administration Specialist to join a busy and fast-paced manufacturing environment. This is a great opportunity for someone with a strong administrative background who enjoys working with customers, managing orders, and keeping things running smoothly.
We're particularly interested in hearing from candidates with experience in:
- Construction administration
- Engineering administration
- Parts administration
- Service administration
- Warehouse administration
- Order processing or customer service roles in busy operational environments
What you'll be doing
- Managing customer enquiries by phone and email
- Processing customer orders accurately and efficiently
- Coordinating with production, planning, logistics, sales, and finance teams
- Keeping customers updated on order progress and delivery schedules
- Maintaining accurate customer and order records using ERP systems
- Resolving customer queries in a professional and timely manner
- Supporting continuous improvements in customer service processes
What we're looking for
- 3+ years' experience in a customer service, administration, or order processing role is a must
- Experience working in a fast-paced environment
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office, particularly Word and Excel
- Experience using ERP/MRP systems is essential
- Excellent communication skills and a customer-focused approach
- Ability to manage multiple priorities and work to deadlines
- A proactive attitude with strong problem-solving skills
This is an excellent opportunity for an experienced administrator looking to join a stable, well-established business offering a permanent position, a supportive team environment, and the chance to build a long-term career.
