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Community Manager

Job Seekers United Kingdom Marketing GDPR

Job Summary

  • London
  • Contract
  • BBBH793290
  • Sep 15, 2021
  • Competitive
Job Description

Community Manager - Excellent opportunity to join one of Big4 Tech companies - Social Media Manager (Online Marketing) - Competitive salary & benefits

If you are a tech-savvy professional, experienced in social media, PR and promotional events, our client would like to hear from you! The ideal candidate has exceptional oral and written communication skills and is able to develop engaging content under the guidance of cross-functional SMEs. You should be a 'people person', with an ability to quickly develop and nurture relationships, great customer service skills and the ability to moderate online and offline conversations with our client's partner community with ease, prioritising accordingly and ensuring partner queries are dealt with accurately and promptly.

Responsibilities:

  • Take ownership for all messaging shared into the Partner communities
  • Set, plan and implement the content calendar in the Partner communities, including drafting copy when necessary
  • Assume admin responsibilities including managing community membership, look and feel
  • Monitor community posts and chats, ensuring any questions are acknowledged and, where necessary, work with SMEs to determine the best guidance/ answer
  • Monitor, track and report partner feedback to product marketing teams
  • Monitor, track and report the engagement of the communities
  • Organize and manage online events to help partners better understand new programs and product-related improvements and improve their efforts
  • Coordinate with Product Marketing, Marketing, PR and Communications teams the best approach to land product launches, campaigns and events with partners
  • Build relationships with partners and cross functional team members
  • Stay up-to-date with product announcements, events and news to keep the communities updated
  • Run regular partner surveys to better understand how we can improve communication strategy and community management
  • Support content creation of enablement material
  • Be a culture carrier and contribute to the wider team and org beyond core role

Requirements

  • Proven work experience as a community manager, social media manager or similar role
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Excellent verbal communication skills
  • Excellent writing skills
  • Excellent interpersonal and presentations skills
  • Hands on experience with social media management
  • Knowledge of online marketing
  • Project management experience
  • Attention to detail, critical-thinker and problem-solver

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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Consultant Details

Consultant Details

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Cristophe Caetano
  • Delivery Consultant | Accounting & Finance Recruitment
  • +44 117 944 0600
  • ccaetano@morganmckinley.com