USAA International

What you'll do:

• Provide expert support and guidance to our members via phone
• Find creative solutions to complex issues and ensure a positive member experience
• Collaborate with a team of dedicated professionals all working towards a common goal
• Contribute to a culture of excellence recognised by leading industry awards:
  • #23 Fortune's World's Most Admired Companies (2024)
  • Forbes Customer Experience All Stars (2024)
  • #4 Forbes Best Customer Service (2024)
• Demonstrate leadership potential with a view to future progression.
• Support and coach other team members to reach their potential, contributing to a strong team dynamic.

What you'll get:

• The satisfaction of knowing you're making a real difference in people's lives
• A fast-paced dynamic work environment where you'll constantly learn and grow
• The opportunity to be part of a team that values collaboration and mutual success.
• The chance to work for an organisation consistently recognised for its exceptional service and employee culture
• A clear career path for ambitious insurance professionals who demonstrate leadership qualities.

Key Responsibilities:

• Provide exceptional customer service, addressing member requests, conducting research, and resolving disputes efficiently and effectively.
• Build strong member relationships by gathering information, identifying life events, assessing needs, and presenting the benefits of USAA insurance products.
• Proactively identify and suggest appropriate USAA insurance products to meet member needs
• Achieve sales and service targets while adhering to US and International regulatory compliance guidelines and procedures
• Capture and document relevant business information accurately and in a readily retrievable manner
• Understand and apply risk management principles within the scope of the role, utilising organisational resources and adhering to policies and procedures.
• Actively participate in personal and professional development, responding positively to feedback and overcoming challenges.
• Escalate systemic issues impacting member satisfaction.
• Demonstrate emerging leadership capabilities, support peer development, and contribute to a positive team culture.

Requirements:

• Minimum of 2 years of experience in the insurance industry
• Customer contact experience in an insurance sales and service environment (preferred but not essential)
• Experience multitasking in a Windows operating system environment
• Excellent business English communication skills (oral and written).
• Ability to work effectively in a fast-paced environment

Qualifications:

Candidates should ideally be graduates or postgraduates and possess or be working towards APA or CIP qualifications.

Skills and Abilities:

• Service Excellence: Proven ability to provide exceptional customer service, exceeding member expectations
• Member Focus: Demonstrated understanding of the needs of US military personnel and their families. Ability to proactively identify and address both expressed and unexpressed needs
• Problem-Solving: Strong analytical and critical thinking skills to effectively resolve member issues and identify opportunities
• Product Knowledge: Comprehensive understanding of USAA's European insurance products and the ability to articulate their features and benefits persuasively.
• Sales Closing: Proven ability to effectively close sales and secure agreements.
• Communication: Excellent verbal and written communication skills; ability to adapt communication style to diverse member needs
• Risk Management: Basic understanding of risk management principles and their application in a business setting.
• Self-Development: Commitment to continuous learning and professional growth

Benefits:

• Competitive Salary with performance bonus opportunities
• We invest in your career, financial and academic support for professional qualifications aligned to your role
• Hybrid working options after training period (4 days onsite)
• 23 days paid time off
• 2 days volunteering for charity
• 1 Company day (in lieu of Thanksgiving)
• New office, in a great location and close to bus and Dart
• Company Pension
• Life Assurance
• Income Protection
• Medical insurance
• Recognition program
• Wellness Account

Other: Background screening and full conflict of interest disclosures are required as part of the recruitment process

Ready to join a team that's committed to excellence? Apply now and start making a difference!