Receptionist & Front-of-House Administrator
Employment Type: 12 Month FTC
About the Role
We are seeking a polished, organized, and personable Receptionist & Front-of-House Administrator to join our client, a well-established and busy retail and service business. As the first point of contact for visitors and clients, you will play a key role in ensuring a welcoming showroom environment while keeping daily administrative and scheduling operations running smoothly.
Key Responsibilities
- Front-of-House & Showroom: Greet walk-in clients and visitors warmly, manage the reception and customer waiting areas to ensure high presentation standards, and direct inquiries to the appropriate sales or service team members.
- Communications: Answer, screen, and route incoming phone calls promptly; respond to general email inquiries and manage outgoing correspondence.
- Scheduling & Diary Management: Coordinate customer appointments, manage service and consultation bookings, and send appointment reminders to optimize daily workflows.
- Administration & Records: Maintain accurate customer databases, handle filing, scan and process invoices or job cards, and prepare daily reports as required.
- General Support: Order office and front-of-house supplies, handle incoming and outgoing post/deliveries, and provide ad-hoc administrative support to management and the wider team.
Requirements & Skills
- Previous experience in a reception, front-of-house, hospitality, or customer-facing administrative role.
- Strong interpersonal skills with a polite, confident, and professional telephone manner.
- Immaculate presentation and strong attention to detail.
