6 month contract (scope for extension) | Remote within Ireland
Our client is seeking a highly organised, detail-oriented individual to support their vendor change management processes.
You will serve as a key facilitator for internal change requests, ensuring efficient intake, review, and execution of requests while maintaining governance standards and promoting continuous process improvement
Key Responsibilities:
- Review and triage incoming change requests in accordance with VCM processes.
- Conduct intake calls with internal requestors and facilitate the end-to-end change management cycle.
- Perform governance and compliance checks to ensure alignment with documentation standards.
- Coordinate across internal teams to track, communicate, and report progress on multiple active change requests.
- Identify and escalate roadblocks, risks, and high-priority issues to the appropriate point of contact.
- Schedule and manage events related to request milestones, including submission, review, scheduling, and launch.
- Support the prioritization of change requests through forums and leadership reporting.
- Monitor progress through structured tools, flag stagnant tickets, and ensure timely response across all request phases.
- Gather and analyze feedback to recommend and support process optimizations, including automation initiatives.
- Facilitate meetings with stakeholders and collaborate closely with Global Risk Operations and Complicated Operations teams.
- Prepare materials, reports, and documentation as needed for status updates and stakeholder communications.
What Success Looks Like:
- Timely triage and movement of requests with no escalations.
- Clear, proactive communication and consistent stakeholder engagement.
- Effective issue escalation and resolution management.
- Use of structured tools to track and report progress accurately.
Tools Used: Spreadsheets, internal workflow and tracking systems, email, work chat platforms.
Minimum Qualifications:
- 3-7 years of experience in project management, consulting, process optimization, supply chain logistics, or operations management.
- Demonstrated experience in managing projects with multiple stakeholders in a structured, high-volume environment.
- Strong attention to detail and ability to adhere to governance and compliance processes.
- Excellent written and verbal communication skills across global, cross-functional teams.
- Proficient in data analysis and reporting to support business insights and decision-making.
- Ability to prioritize effectively and manage multiple concurrent projects in a fast-paced setting.
Preferred Qualifications:
- Experience working in or with large-scale technology companies.
- Familiarity with change management tools and frameworks.
- Background in continuous process improvement and automation initiatives.
Non-Negotiable Skills:
- Project coordination and stakeholder management
- Attention to detail
- Strong communication and organizational skills
Note: This is a contract position supporting our client through a vendor engagement. Candidates must be able to manage 5-10 open change requests per week, facilitating their progress from intake through to successful delivery.
