Support Specialist

Role: Privacy Support Specialist

Contract: Until June 2026 (with strong potential for extension to an 18-month contract)
Location: Hybrid (in Dublin)
Department: Legal & Compliance

About the Role

A global leader in the technology sector is looking for a highly organized and detail-oriented Privacy Support Specialist to join its Legal and Compliance team. You will play a vital role in supporting the Office of Data Protection (ODP), ensuring efficient handling of privacy inquiries, stakeholder coordination, and compliance with internal and external data protection standards.

This is a unique opportunity to contribute to global privacy operations while working collaboratively with legal, privacy, and product teams across multiple regions.

Key Responsibilities

🔹 Case Management & Triage

• Monitor official inboxes for privacy and regulatory requests
  
  
• Log and track new cases using tools such as Azure DevOps and SharePoint
  
  
• Conduct initial triage and route cases to the appropriate internal teams
  
  

🔹 Stakeholder Coordination

• Identify relevant stakeholders for each case and ensure timely notifications
  
  
• Schedule and manage meetings, including kick-offs, reviews, and follow-ups
  
  
• Maintain up-to-date stakeholder records and clearly define roles and deadlines
  
  

🔹 Documentation & Record-Keeping

• Create and manage structured case folders within internal systems
  
  
• File all correspondence and case materials in accordance with policy
  
  
• Ensure sensitive data is protected and access-controlled
  
  

🔹 Process Compliance

• Follow defined workflows for case intake, triage, escalation, and closure
  
  
• Track progress and proactively escalate delays or process issues
  
  
• Ensure full compliance with internal procedures and external regulatory requirements
  
  

🔹 Reporting & Communication

• Monitor case dashboards (e.g., ServiceNOW, ADO) to track statuses and deadlines
  
  
• Assist in the creation of regular progress reports and leadership updates
  
  
• Draft standardized communications using approved templates
  
  
• Support formatting and documentation of legal responses
  
  

Qualifications & Skills

• Exceptional attention to detail, especially in case tracking and document management
  
  
• Strong written and verbal communication skills
  
  
• Proficient in Microsoft Office tools (Outlook, Word, Excel, SharePoint)
  
  
• Experience with internal systems such as Azure DevOps and ServiceNOW
  
  
• Ability to manage multiple tasks in parallel and meet tight deadlines
  
  
• Comfortable working within structured workflows and adapting to changes
  
  
• Discreet and professional in handling confidential or sensitive information
  
  
• Self-starter mindset with a willingness to ask questions and seek clarity when needed
  
  
• Previous experience in privacy or compliance is beneficial but not required