Senior IT Support Engineer (EPOS)

Senior IT Support Engineer - EPOS

Morgan McKinley has partnered with a leading provider of bespoke Electronic Point of Sale (EPOS) and multichannel ticketing solutions as they looking for a seasoned EPOS Software Support Engineer.

In this role you will be the go-to expert for thier clients in retail, hospitality, and tourism. You'll handle escalated technical issues, mentor junior engineers, and ensure our EPOS systems run seamlessly.

What you'll do:

• Lead resolution of complex EPOS software, database, and integration issues

• Support installations, upgrades, and training for clients

• Work closely with dev teams and vendors to fix bugs and enhance systems

• Share knowledge, mentor teammates, and document best practices

• Drive system reliability and customer satisfaction

What you bring:

• Strong experience with EPOS systems, SQL, Windows Server & networking

• Excellent troubleshooting and communication skills

• Leadership or mentoring background in support teams

• Bonus: retail/hospitality IT experience, API/system integration exposure

Requirements:

• Eligible to work in Ireland

• Full driving license + flexibility to travel

• Fluent in spoken and written English

If the above matches you, please apply or reach out directly.