Operations Supervisor

Morgan McKinley is delighted to be partnering exclusively with a leading global organisation in the medical and life sciences sector. Our client is seeking an experienced and driven Operations Supervisor to join their high-performing team in Ballycoolin, Dublin.

In this pivotal role, you will oversee day-to-day operations across customer service, order processing, stock control and warehouse coordination-ensuring compliance with quality and GDP standards while supporting continuous improvement across the site.

Role Overview

The Operations Supervisor will support the Operations Manager in overseeing the full order lifecycle-order receipt, planning, stock allocation, picking, packing, dispatch and courier interaction.

You will also play a key role in managing compliance, supporting warehouse coordination, and acting as the lead for specialised RFA/Cryo order processes.

Key Skills & Competencies

• Strong Operations, Warehousing & Logistics experience

• WMS experience (preferably D365)

• Excellent written and verbal communication skills

• Strong problem-solving and negotiation abilities

• Customer-focused, with empathy and professionalism

• Strong leadership, organisation and time-management

• Readiness to learn and adapt in a regulated environment

Key Responsibilities

Operational Oversight & Coordination

• Supervise end-to-end order processing: capture, planning, allocation, picking, packing and dispatch

• Oversee order management via D365 and courier platforms

• Manage stock checks, stock rotation and reconciliation

• Ensure timely inbound receipting and stock transfers from global locations

• Support warehouse workflow oversight, documentation, and administrative compliance

• Maintain accurate invoicing, posting and back-order reporting

RFA/Cryo & Compliance Leadership

• Lead the coordination of all RFA/Cryo processes

• Manage inbound receipting of tissue products

• Conduct daily fridge checks and temperature logging

• Oversee Cryo shipper rotation, charging, and tracking

• Manage LN2 tank rotation, coupling/uncoupling, and refill scheduling

• Ensure accurate documentation, freezer logs & compliance reporting

• Liaise with specialist RFA couriers and manage return logistics

Customer & Stakeholder Engagement

• Provide high-quality customer communication via phone and email

• Support customer complaint resolution through accurate reporting and process compliance

• Ensure customer satisfaction through timely, accurate operational performance

Minimum Requirements

• 5+ years' experience in Operations, Customer Service or Warehousing

• Strong communication and organisational skills

• Proficiency in Excel, Outlook, Word and general IT systems

• Fluent English, written and spoken

• Experience within a regulated or quality-driven environment advantageous