Life and Pensions Administrator
Life & Pensions Administrator - Dublin / Nationwide - 6-Month Contract
About the Company
Our client is a leading Irish life assurance and pensions provider, supporting individuals, employers, financial advisers and brokers with a broad range of retirement, investment, protection and savings solutions.
About the Role
We are looking for an experienced Financial Services Administrator to join the team on an initial 6-month contract, with scope for the contract to be extended.
This is an excellent opportunity for a qualified financial services professional with experience in life and pensions administration to join a well-established and highly regulated organisation.
Key Responsibilities
- Process and administer life, pensions, investments and protection-related transactions.
- Manage customer and adviser requests from receipt through to completion.
- Ensure all work is completed accurately and within agreed SLAs.
- Review documentation and information to ensure it meets required standards.
- Liaise with financial advisers, brokers, customers and internal stakeholders.
- Respond to queries and resolve administration issues in a timely and professional manner.
- Manage escalations and follow through to resolution.
- Maintain accurate records and ensure all systems are updated appropriately.
- Identify and escalate operational, compliance or risk issues where required.
- Follow established processes, procedures and the organisation's risk and control framework.
- Contribute to continuous improvement initiatives and identify opportunities to improve processes and customer experience.
About You
The successful candidate must have an APA or QFA qualification and will ideally have:
- Previous experience in life and pensions, investments, insurance or financial services administration.
- Strong knowledge of pensions, life assurance and/or investment products.
- Excellent attention to detail and a high level of accuracy.
- Experience working to SLAs, productivity targets and quality standards.
- Strong written and verbal communication skills.
- Excellent organisational and time-management skills.
- The ability to manage multiple tasks and prioritise effectively.
- A customer-focused approach with the ability to deal confidently with advisers and customers.
- A good understanding of operational risk, controls and regulatory requirements within financial services.
Why Join?
- Initial 6-month contract with scope to be extended.
- Opportunity to join a leading Irish financial services organisation.
- Gain valuable experience across life, pensions, investments and protection.
- Work alongside experienced professionals within a supportive team.
- Strong opportunity for professional and career development.
- Competitive salary and benefits package.
Apply Now
If you hold an APA or QFA qualification, have experience in life and pensions administration, and are interested in an initial 6-month contract with scope for extension, we would love to hear from you.
