IT Support Technician - North County Dublin (Onsite)
Role Overview
We are currently seeking an IT Support Technician to join a busy team based in North County Dublin. This is a great opportunity for someone at the early stage of their IT career who is eager to build practical experience in a fast-paced and hands-on environment.
In this role, you will play an important part in keeping core systems and infrastructure running smoothly. You'll provide first and second-line support across operating systems, handheld scanners, label printers, transport tracking tools, and general on-site IT infrastructure.
You will also work with internal support systems to assist in managing a medium-sized site, while offering remote support to other locations within the wider business. This will involve deployment and maintenance of Windows devices, some server-side work, and regular face-to-face interaction with end users.
Key Responsibilities
-
Provide first and second-line technical support to approximately 150 users on-site, as well as remote users across other locations.
-
Assist with IT asset management and ensure accurate records are maintained.
-
Set up and recover devices as part of onboarding and offboarding processes.
-
Source pricing and liaise with vendors on IT hardware and services.
-
Ensure IT policies and procedures are followed.
-
Contribute to internal knowledge base content and documentation.
-
Participate in IT projects such as hardware rollouts, software upgrades, and office moves.
-
Maintain compliance with security and operational standards.
-
Follow company policies relating to Health & Safety, employment, quality, and environmental standards.
-
Take part in the annual performance review and objective setting process.
-
May be required to provide occasional out-of-hours or on-call support.
Required Skills and Experience
-
Genuine interest in IT and technology.
-
Strong communication and interpersonal skills, with the ability to support users and explain technical information clearly.
-
IT certifications (e.g. CompTIA A+, ITIL Foundation) are an advantage but not essential.
-
Ability to troubleshoot and resolve basic IT issues.
-
Experience using a support desk or ticketing system to assist local and remote users.
-
Familiarity with system administration tools and Windows-based environments.
-
Understanding of Active Directory in a domain environment.
-
Knowledge of Windows deployment tools such as WDS and maintaining deployment images.
-
Comfortable supporting Microsoft Office applications at a user level.
-
Good general understanding of hardware and troubleshooting issues such as network connectivity and peripheral failure.
-
Exposure to Windows Server 2019 or 2022 is a plus but not essential.
-
Basic experience supporting VOIP telephony equipment.
-
Familiarity with warehouse equipment (e.g. handheld scanners, label printers, RF guns) is helpful but not essential.
-
Full driving licence and own transport is required.
-
Physically able to handle and move IT equipment as needed.
What's on Offer
-
Career development and training opportunities
-
Company pension scheme
-
25 days annual leave
-
Competitive salary
-
Performance-based bonus scheme
-
Employee assistance programme
-
Long service awards and additional benefits
